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Order Information

Speedy Delivery:

Our goal is to ship orders that have been placed by 10am (Central Standard Time) the same business day.

If you order after 10am Friday, but before 10am on Saturday, and you choose one of the United States Post Office (USPS) shipping methods, your order will ship on Saturday. If you order after 10am Friday and choose UPS as your shipping method, your order will not ship until Monday.

Orders placed past 10am (CST) on Saturday will not ship until Monday.

Brian's Toys accepts payments by the following methods:

1. Online credit card payment by VISA, Master Card, Discover and American Express (By this method you will enter your payment into our secure online order system.)
2. Offline credit card payment by VISA, Master Card, Discover and American Express (By this method you will choose Telephone or Fax when you checkout. You will then have to call or fax with your credit card details after completing your order.)
3. PayPal (By this method you will be prompted to PayPal upon placing your order at Brian’s Toys. You will then be able to log-in and pay via PayPal for your order.)
4. Check (By this method you will send a check or money order by mail.) We will hold your items for up to 7 days. There will be a $20.00 fee for all NSF checks.)

Shipping and Handling:

We send all of our orders by UPS and USPS (United States Post Office). Our available domestic shipping methods areUPS Ground, UPS Next Day, UPS 2nd Day, and USPS Priority Mail. Our available international shipping methods are UPS Worldwide Expedited, USPS Global Express Mail, USPS Airmail Parcel Post, and USPS Airmail Letter Post.

Shipping charges are based on the weight, size, and value of the shipment. Shipping rates start at $5.27 for domestic shipments. You will see the available shipping methods and rates for your order prior to completing your order online.

A handling charge of $2 is applied to each order in addition to the shipping rate.

Orders shipped outside of the United States may be subject to import duties or taxes at the time of delivery. We apologize for any inconvenience this may cause.

We appreciate your business and hope to continue to assist you with future orders.

Shipping method info:

As stated above, we send all of our orders by UPS and USPS (United States Post Office). Our available domestic shipping methods are UPS Ground, UPS Next Day, UPS 2nd Day, and USPS Priority Mail. Our available international shipping methods are UPS Worldwide Expedited, USPS Global Express Mail, USPS Airmail Parcel Post, and USPS Airmail Letter Post. Below is more detailed info regarding each shipping method.

UPS Ground
UPS Ground includes a tracking number and insurance. This shipping method typically takes up to one week to arrive from the date of shipment, depending on how far away you are located from our shipping facility in Fountain City, Wisconsin. Locations within Wisconsin and Minnesota will typically arrive the next business day, locations within the Midwest will typically arrive within 2 business days, and locations on the coasts (such as Boston, New York, Miami, or Los Angeles) will take up to one week. You will be able to log on to ups.com to track your order once you have received your tracking number by email. The tracking number should be active on the ups.com website within 24 hours of shipment. Orders with a $500 value or higher will require a signature.

UPS 2nd Day
UPS 2nd Day includes a tracking number and insurance. This shipping method is guaranteed to arrive within 2 business days (Saturdays, Sundays, and holidays do not count as business days) from the date of shipment. You will be able to log on to ups.com to track your order once you have received your tracking number by email. The tracking number should be active on the ups.com website within 24 hours of shipment. Orders with a $500 value or higher will require a signature.

UPS Next Day
UPS Next Day includes a tracking number and insurance. This shipping method is guaranteed to arrive the following business day by 3pm (Saturdays, Sundays, and holidays do not count as business days) after shipment. You will be able to log on to ups.com to track your order once you have received your tracking number by email. The tracking number should be active on the ups.com website within 24 hours of shipment. Orders with a $500 value or higher will require a signature.

UPS Worldwide Expedited
UPS Worldwide Expedited is an international air service that includes a tracking number and insurance. This shipping method typically takes about one week to arrive from the date of shipment, unless there are any customs delays. You will be able to log on to ups.com to track your order once you have received your tracking number by email. The tracking number should be active on the ups.com website within 24 hours of shipment. Orders shipped via UPS Worldwide Expedited will generally require a signature.

USPS Priority Mail
Priority Mail via the United States post office includes a delivery confirmation number. This delivery confirmation is not a tracking number, and only can only be used to verify that a shipment has been delivered. You will be to check this on usps.com once you have received your delivery confirmation number by email. The delivery confirmation number should be active on the usps.com website within one week of shipment. This shipping method typically takes 1-3 weeks to arrive from the date of shipment. However, occasionally shipments may take 4-6 weeks via this shipping method. We generally require that orders with a value of $300.00 or more be shipped via UPS. If this is a major inconvenience for you, please let us know.

USPS Global Express Mail
Global Express Mail via the United States Post Office includes a tracking number and insurance. This shipping method typically takes 5 to 10 days to arrive from the date of shipment. You will be able to log on to usps.com to track your order once you have received your tracking number by email. The tracking number should be active on the usps.com website within one week of shipment. Orders shipped via Global Express Mail will generally require a signature.

USPS Airmail Parcel Post (or Letter Post)
Airmail Parcel Post (or Letter Post) via the United States Post Office does not include a tracking number or insurance. This shipping method typically takes 1-3 weeks to arrive from the date of shipment. However, occasionally shipments may take 4-6 weeks via this shipping method. We do ask for your patience in waiting for Airmail shipments. If you need a shipment within 10 days, or need the ability to track the package, we recommend UPS Worldwide Expedited or USPS Global Express Mail. Airmail Parcel Post is a cheaper level of service, and does not provide the same speed or reliability of the UPS Worldwide Expedited or USPS Global Express Mail.

Please note: We generally require that orders with a value of $300.00 or more be shipped via UPS Worldwide Expedited or USPS Global Express Mail.

Return Policy:

Brian's Toys wants you to be satisfied with your order! If you have any problems with your order, please contact us by email, phone, or fax us within 14 days of receiving your order. We will offer a replacement or full refund (not including shipping) for your returned merchandise. Simply return the item(s) with a copy of the invoice and state whether you want the item(s) replaced or money refunded.

Pricing Policy:

We strive to ensure that the pricing on our website is accurate. However, if an item is priced incorrectly, we reserve the right to cancel the order. In this case, we would contact you and notify you of the correct pricing, and you would be under no obligation to complete the order.

Pre-Order Policy:

While it is our full hope and expectation to fill all pre-orders, there are rare instances where quantities are limited from the manufacturer and we are unable to fulfill all pre-orders. In this rare instance, we will notify you as soon as we are aware of any shortage that may affect your pre-order.

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Order Information